The Training Manager supports organizational growth and improvement. Assesses organizational training and development needs, develops and administers training programs and processes, helps individuals and groups develop skills and knowledge, creates training materials, presents in-person training sessions, monitors training for effectiveness.

Essential Job Functions

Manages a team of Trainers and/or Training Content Developers. Oversee training programs that include web-based, live group sessions, training videos, and more. Determines training needs and requirements by meeting with managers, talking with employees, and administering surveys. Works with managers to address learning issues, instruction problems, or new educational needs regarding specific employees or departments (Individual Development Plans). Reviews existing training materials produced by third parties to determine appropriateness and relevance. Modifies or creates course materials and training manuals to meet specific training needs. Presents in-person and online training sessions or recruits qualified personnel to do so. Prepares trainers to deliver programs by developing facilitator guides and conducting train-the-trainer sessions. Schedules training sessions, organizes information technology and other equipment, and manages course enrollment via the Learning Management System (LMS). Monitors and measures training programs to ensure that they are effective and up-to-date and makes updates as necessary.  Works with managers to address learning issues, instruction problems, or new educational needs regarding specific employees or departments. Manages costs for all programs, productions, and publications to report to organization executives regarding a return on investment. Maintains understanding of new educational and training techniques and methods. Ensures that all training materials follow design and development standards, adult learning principles, and regulatory requirements. Performs other related duties as required.

Knowledge, Skills and Abilities

  • Successful track record of team management and employee development.
  • Understanding of adult learning principles, theories, concepts and development technologies or modalities, practical experience, and application of training development models.
  • Verifiable record of achievement in design, development, and deployment of successful training programs, inclusive of learning strategies, practices, and processes.
  • Knowledge of Kirkpatrick 4-Levels of Learning or similar model for evaluating the effectiveness of training.
  • Demonstration of excellent organization and planning skills.

Minimum Requirements

EDUCATION, TRAINING, AND EXPERIENCE: Graduation from an accredited college or university with a bachelor’s Degree in Instructional Design, Education, Communications or comparable field. Seven (7) years of experience in a teaching or training function which included experience in classroom instruction, writing and editing training material, maintaining a training resource library, and coordinating training activities within a structured staff development and training environment OR a master’s degree and five (5) years of experience.